Show Google Sheets data in Freshdesk

When an agent opens a ticket, FactBranch loads fresh customer data from your Google Sheets spreadsheet and displays it in the ticket sidebar.

Coming soon

Secure your place on the list today and get an invite as soon as we start the private beta for Google Sheets data in Freshdesk.

Companies of all sizes and from around the world love FactBranch.

Search by Freshdesk fields

  • Email address
  • Phone number
  • Custom fields

FactBranch extracts email, phone number and all custom fields from your Freshdesk data. When you name the columns in your spreadsheet email, phone_number or custom_field_123, FactBranch uses those columns to look up the right row or rows.

Get started in 3 easy steps

1

Link FactBranch to your Google spreadsheet

Our setup wizard helps you connect to your spreadsheet.

2

Customize your spreadsheet's headers

3

Install the FactBranch app in Freshdesk

Helpful resources

Tutorials and documentation that help you connect FactBranch to Google Sheets and display the results in Freshdesk.

Coming soon

Secure your place on the list today and get an invite as soon as we start the private beta for Google Sheets data in Freshdesk.

FactBranch loads fresh data for every request

FactBranch runs your query every time a user opens our app in Freshdesk to get the freshest data directly from your Google Sheets spreadsheet. There are no caching or syncing intervals with FactBranch.

GDPR and CCPA ready

Coming soon

Secure your place on the list today and get an invite as soon as we start the private beta for Google Sheets data in Freshdesk.