FactBranch displays customer data from your Amazon Redshift database and helps agents answer requests faster.
Get customer info when you open the ticket.
FactBranch looks for the customer in your Amazon Redshift database and displays all the info you need in Zendesk.
Signup date, revenue, phone number, links, buttons, ...
You define what to load from your Amazon Redshift database and how it’s displayed. Show account type, last login date, payment plan, customer lifetime value, link to the account management page or add a button that directly triggers an action in your backend.
Set up connections with a few clicks.
Use the FactBranch config UI to connect your Amazon Redshift database to Zendesk and define which fields are displayed.
We won’t rest until the integration is working.
Most integrations are easy to set up. But some external services need a bit of extra work. Whatever the issue or the question, the people behind firstname.lastname@example.org will help you.
The strongest data protection on earth.
FactBranch is based in the European Union and complies with GDPR. We never store any of your data unless you explicitly tell us to. Learn more about how we handle your data.