Which helpdesks and CRMs are supported?

We currently have apps for Zendesk (Support, Sell and Chat), Freshworks (Freshdesk and Freshservice), Gmail and Dixa. We're adding new platforms regularly — reach out if yours is missing.

How do agents see the data?

The data appears in a sidebar widget next to the ticket or conversation. When an agent opens a ticket, the app automatically runs the pipeline and displays the results. No manual action needed.

Can I customize what data agents see?

Yes. You control the pipeline logic and the UI template. Show different data based on the customer, the ticket type or any other variable. Use the UI Builder to format the output exactly how your team needs it.

Zendesk

Dixa

Freshworks

Gmail

ETL & Data Pipelines

Extract, transform, and load your data

Scheduled data pipelines

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Data Source Connectors

Connect to CRMs, SQL databases, APIs, ...

UI Builder

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Apps

Show your data in helpdesks & CRMs

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Apps

We have apps for a wide range of email, help desk and CRM tools. Install one of our apps and show relevant data to your team directly where they work everyday.

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Zendesk

Dixa

Freshworks

Gmail

Intercom

Stripe

Use a FactBranch app in your favorite software.

Our Roadmap

Is your app missing?

We’re adding apps to our collection all the time. If you can’t find the app for the software you use, reach out to support@factbranch.com and tell us where you’d like to use FactBranch. The app might already be on our roadmap.

Work Smarter

Why show data in your helpdesk?

Faster resolution times: Agents don't need to switch between tabs, look up customer records or ask colleagues for context. The data they need is right there, next to the conversation.
No more context switching: Every tab switch breaks focus. When order history, subscription status and account details are visible alongside the ticket, agents stay in the flow and respond faster.
Complete context at a glance: Combine data from multiple sources into a single view. Agents see everything relevant to the customer — from CRM records to database lookups — without leaving their helpdesk.

Platform Highlights

Apps for every platform

Zendesk: Our most popular app. Display customer data in the Zendesk Support ticket sidebar, in Zendesk Sell and in Zendesk Chat. The app loads automatically when an agent opens a ticket and shows relevant data based on the customer's email address or custom identifiers.
Freshworks: Show data in Freshdesk and Freshservice ticket sidebars. The app integrates directly with the Freshworks marketplace and supports all the same data sources and pipeline features as our other apps.
Gmail: Our Gmail add-on displays customer data in the Gmail sidebar when you open an email. Learn how to turn Gmail into the ultimate support tool.
Dixa: Surface customer data directly in the Dixa agent interface. Works across all Dixa channels including chat, email and phone conversations.

Frequently asked questions

Which helpdesks and CRMs are supported?: We currently have apps for Zendesk (Support, Sell and Chat), Freshworks (Freshdesk and Freshservice), Gmail and Dixa. See how FactBranch compares in our guide to the best Zendesk integrations for external data.
How do agents see the data?: The data appears in a sidebar widget next to the ticket or conversation. When an agent opens a ticket, the app automatically runs the pipeline and displays the results. No manual action needed.
Can I customize what data agents see?: Yes. You control the pipeline logic and the UI template. Show different data based on the customer, the ticket type or any other variable. Use the UI Builder to format the output exactly how your team needs it.

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