Have a different question and can’t find the answer you’re looking for? Email our support
team and we’ll get back to you as soon as we can.
Can I cancel anytime?
Our contract period is one month. You can cancel your
subscription at any time. If you cancel, you will not be
billed for any additional terms of service, and service
will continue until the end of the subscription period.
How do I add or remove agents?
We automatically adjust your monthly bill based on the
number of agents who have viewed the FactBranch app over
the previous 30 days.
Is FactBranch secure?
All connections to FactBranch are encrypted using industry-standard
HTTPS. We're hosted on Google Cloud where all data is encrypted at
rest. Google Cloud’s processes undergo independent audits, including
ISO/IEC 27001/27017/27018/27701 and SOC 1/2/3.
Does FactBranch store my data?
No. We believe that your data is your data and nobody else's. That's
why we don't store or cache any of your data by default. Only if you
explicitly activate "record requests", will we record data that
passes through FactBranch.
How do I get an invoice?
Every month, when we charge your credit card, we send
you an invoice via email. The email includes a link to a
PDF version of the invoice.
All prices in USD, excluding VAT, state and local sales-taxes if applicable.