Show Google Sheets data in Zendesk Chat

When an agent opens a chat, FactBranch loads fresh customer data from your Google Sheets spreadsheet and displays it in the chat sidebar.

Connect Zendesk Chat to Google Sheets

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Build powerful data pipelines

FactBranch's data pipelines are the easiest way to connect multiple data sources. Query your database, APIs or spreadsheets. Either use a single source or collect data from multiple sources. Write your results to another API or display them in one of our apps.

Whatever you're building, with our visual flow editor it takes seconds and no coding is required.

How to show Google Sheets data in Zendesk

Showing data from a Google Sheets spreadsheet in Zendesk using FactBranch only requires a spreadsheet in Google Sheets and a Zendesk account. FactBranch will look up information in the spreadsheet and display the matching rows as a nice data display. You can also customize the display using an HTML template. Learn how to show Google Sheets data in Zendesk in our step-by-step video tutorial. Typically people set up this connection within a few minutes and it will only take four steps.

Step 1

Connect FactBranch to your Google Sheets account.

Step 2

Create a data pipeline to display information in our Zendesk app. Learn more in our introduction to data pipelines.

Step 3

Connect your spreadsheet and select the criteria by which you'd like to filter the data in your spreadsheet. For example you could filter rows by email address, phone number or custom fields from your Zendesk ticket.

Step 4

Have FactBranch generate a template for displaying data in our Zendesk app. Or use our HTML editor to customize the outputs.

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Privacy & Security

Here are the three key features of our privacy and security strategy. First of all, we minimize the amount of data we store. The little data we have to persist is treated as securely as possible. And finally, we strive to align this with GDPR and other privacy regulations.

We don’t store or cache your data

At FactBranch, we believe that your data is your data and nobody else's. That's why we don't store or cache any of your data by default. Only if you explicitly activate “record requests”, will we record data that passes through FactBranch.

GDPR & CCPA ready

The core design of FactBranch makes it easy to comply with data privacy laws. Should you be subject to GDPR or CCPA, we provide documents like a list of sub-processors and a data processing agreement. Learn more about how we handle your data in our privacy policy.

Hosted on Google Cloud Infrastructure

FactBranch is committed to providing the highest level of privacy and security for our customers. That's why we've chosen to host on Google Cloud. Not only is all data encrypted at rest and in transit, it is also distributed for availability and reliability. Google Cloud’s processes undergo independent audits, including ISO/IEC 27001/27017/27018/27701 and SOC 1/2/3.

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