Show data from a JSON API in Zendesk Chat

When an agent opens a chat, FactBranch loads fresh customer data from your JSON API and displays it in the chat sidebar.

Connect Zendesk Chat to your JSON API

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Companies of all sizes and from around the world love FactBranch.

Search by Zendesk fields

  • Email address
  • Phone number
  • Custom fields

FactBranch extracts email, phone number and all custom fields from your Zendesk Chat data. When FactBranch requests data from your API, you have access to all these fields.

Get started in 3 easy steps

1

Build a compatible JSON API

2

Add your JSON API endpoint in FactBranch

3

Install the FactBranch app in Zendesk

Helpful resources

Tutorials and documentation that help you connect FactBranch to a JSON API and display the results in Zendesk Chat.

Start your free FactBranch trial

Your 14-day trial is free and you don't need a credit card to sign up.

FactBranch loads fresh data for every request

FactBranch runs your query every time a user opens our app in Zendesk to get the freshest data directly from your JSON API . There are no caching or syncing intervals with FactBranch.

GDPR and CCPA ready

Get started with FactBranch today

Your 14-day trial is free and you don't need a credit card to sign up.