Data sources
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When an agent opens a chat, FactBranch loads fresh customer data from your MySQL database and displays it in the chat sidebar.
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Trusted and loved by companies of all sizes from around the world
FactBranch's data pipelines are the easiest way to connect multiple data sources. Query your database, APIs or spreadsheets. Either use a single source or collect data from multiple sources. Write your results to another API or display them in one of our apps.
Whatever you're building, with our visual flow editor it takes seconds and no coding is required.
Showing MySQL data in Zendesk using FactBranch only requires a connection to your database and an SQL query. FactBranch will generate a data display for you, or you can choose to customize everything using an HTML template. Learn how to show MySQL data in Zendesk in our step-by-step tutorial. Typically people build their first version within a few minutes and it really only takes four steps.
Connect FactBranch to your MySQL database.
Create a data pipeline to display information in our Zendesk app. Learn more in our introduction to data pipelines.
Write your MySQL query in FactBranch using our SQL editor. You can even use dynamic placeholders for email address, phone number or custom fields from your Zendesk ticket.
Design what to display in our Zendesk app. Automagically have FactBranch generate a beautiful, informative display from your data, or use our HTML editor to customize the outputs.
Your 14-day trial is free and you don't need a credit card to sign up.
Here are the three key features of our privacy and security strategy. First of all, we minimize the amount of data we store. The little data we have to persist is treated as securely as possible. And finally, we strive to align this with GDPR and other privacy regulations.
At FactBranch, we believe that your data is your data and nobody else's. That's why we don't store or cache any of your data by default. Only if you explicitly activate “record requests”, will we record data that passes through FactBranch.
The core design of FactBranch makes it easy to comply with data privacy laws. Should you be subject to GDPR or CCPA, we provide documents like a list of sub-processors and a data processing agreement. Learn more about how we handle your data in our privacy policy.
FactBranch is committed to providing the highest level of privacy and security for our customers. That's why we've chosen to host on Google Cloud. Not only is all data encrypted at rest and in transit, it is also distributed for availability and reliability. Google Cloud’s processes undergo independent audits, including ISO/IEC 27001/27017/27018/27701 and SOC 1/2/3.
Your 14-day trial is free and you don't need a credit card to sign up.
