Show MySQL data in Zendesk Chat

When an agent opens a chat, FactBranch loads fresh customer data from your MySQL database and displays it in the chat sidebar.

Connect Zendesk Chat to MySQL

Your 14-day trial is free and you don't need a credit card to sign up.

Companies of all sizes and from around the world love FactBranch.

Search by Zendesk fields

  • Email address
  • Phone number
  • Custom fields

FactBranch extracts email, phone number and all custom fields from your Zendesk Chat data. Use placeholders in your MySQL query to access these fields in your query and construct WHERE-clauses.

Get started in 3 easy steps

1

Connect FactBranch to your MySQL database

Our setup wizard helps you connect to your database.

2

Tell FactBranch what to display in Zendesk

Write the SQL query and design the output.

3

Install the FactBranch app in Zendesk

Watch us connect Zendesk to a MySQL database with FactBranch in this 30 second video.

Helpful resources

Tutorials and documentation that help you connect FactBranch to MySQL and display the results in Zendesk Chat.

Start your free FactBranch trial

Your 14-day trial is free and you don't need a credit card to sign up.

FactBranch loads fresh data for every request

FactBranch runs your query every time a user opens our app in Zendesk to get the freshest data directly from your MySQL database. There are no caching or syncing intervals with FactBranch.

GDPR and CCPA ready

Get started with FactBranch today

Your 14-day trial is free and you don't need a credit card to sign up.