Data sources
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Show customer data in Zendesk Support
When an agent opens a ticket, FactBranch loads fresh customer data from your data source and displays it in the ticket sidebar.
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Use all of our integrations with Zendesk Support
Connect FactBranch to any of these data sources and display customer data in Zendesk Support.
Companies of all sizes and from around the world love FactBranch.
Search by Zendesk ticket fields
- Email address
- Phone number
- Custom ticket fields
FactBranch extracts requester email, phone number and all custom fields from your Zendesk Support tickets. Use these fields to look up data in your data source.
Get started in 3 easy steps
Connect FactBranch to your data source
Tell FactBranch what to display in Zendesk
Install the FactBranch app in Zendesk
Let FactBranch push results into ticket fields
Helpful resources
Tutorials and documentation that help you connect FactBranch to your data source and display the results in Zendesk Support.
Your 14-day trial is free and you don't need a credit card to sign up.
FactBranch loads fresh data for every request
FactBranch runs your query every time an agent opens a ticket to get the freshest data directly from your data source. There are no caching or syncing intervals with FactBranch.
GDPR and CCPA ready
We never store any of your data on our servers and we provide the documentation necessary to comply with privacy laws. Learn more about how we handle your data.
Your 14-day trial is free and you don't need a credit card to sign up.