Data sources
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Show Google Sheets data in Zendesk Support
When an agent opens a ticket, FactBranch loads fresh customer data from your Google Sheets spreadsheet and displays it in the ticket sidebar.
Your 14-day trial is free and you don't need a credit card to sign up.
Companies of all sizes and from around the world love FactBranch.
Search by Zendesk ticket fields
- Email address
- Phone number
- Custom ticket fields
FactBranch extracts requester email, phone number and all custom fields from your Zendesk Support tickets. Build a filter in FactBranch to search for rows in your spreadsheet.
Get started in 3 easy steps
Link FactBranch to your Google spreadsheet
Our setup wizard helps you connect to your spreadsheet.
Build a dynamic filter in FactBranch
Install the FactBranch app in Zendesk
Let FactBranch push results into ticket fields
Your 14-day trial is free and you don't need a credit card to sign up.
FactBranch loads fresh data for every request
FactBranch runs your query every time an agent opens a ticket to get the freshest data directly from your Google Sheets spreadsheet. There are no caching or syncing intervals with FactBranch.
GDPR and CCPA ready
We never store any of your data on our servers and we provide the documentation necessary to comply with privacy laws. Learn more about how we handle your data.
Your 14-day trial is free and you don't need a credit card to sign up.