Data sources
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Show Google Sheets data in Zendesk Support
When an agent opens a ticket, FactBranch loads fresh customer data from your Google Sheets spreadsheet and displays it in the ticket sidebar.
Your 14-day trial is free and you don't need a credit card to sign up.
Companies of all sizes and from around the world love FactBranch.
Search by Zendesk ticket fields
- Email address
- Phone number
- Custom ticket fields
FactBranch extracts requester email, phone number and all custom fields from your Zendesk Support tickets. When you name the columns in your spreadsheet email, phone_number or custom_field_123, FactBranch uses those columns to look up the right row or rows.
Get started in 3 easy steps
Link FactBranch to your Google spreadsheet
Our setup wizard helps you connect to your spreadsheet.
Customize your spreadsheet's headers
Install the FactBranch app in Zendesk
Let FactBranch push results into ticket fields
Helpful resources
Tutorials and documentation that help you connect FactBranch to Google Sheets and display the results in Zendesk Support.
Your 14-day trial is free and you don't need a credit card to sign up.
FactBranch loads fresh data for every request
FactBranch runs your query every time an agent opens a ticket to get the freshest data directly from your Google Sheets spreadsheet. There are no caching or syncing intervals with FactBranch.
GDPR and CCPA ready
We never store any of your data on our servers and we provide the documentation necessary to comply with privacy laws. Learn more about how we handle your data.
Your 14-day trial is free and you don't need a credit card to sign up.