Data sources
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Show data from a JSON API in Zendesk Support
When an agent opens a ticket, FactBranch loads fresh customer data from your JSON API and displays it in the ticket sidebar.
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Companies of all sizes and from around the world love FactBranch.
Search by Zendesk ticket fields
- Email address
- Phone number
- Custom ticket fields
FactBranch extracts requester email, phone number and all custom fields from your Zendesk Support tickets. When FactBranch requests data from your API, you have access to all these fields.
Get started in 3 easy steps
Build a compatible JSON API
Add your JSON API endpoint in FactBranch
Install the FactBranch app in Zendesk
Helpful resources
Tutorials and documentation that help you connect FactBranch to a JSON API and display the results in Zendesk Support.
Your 14-day trial is free and you don't need a credit card to sign up.
FactBranch loads fresh data for every request
FactBranch runs your query every time an agent opens a ticket to get the freshest data directly from your JSON API . There are no caching or syncing intervals with FactBranch.
GDPR and CCPA ready
We never store any of your data on our servers and we provide the documentation necessary to comply with privacy laws. Learn more about how we handle your data.
Your 14-day trial is free and you don't need a credit card to sign up.