Data sources
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Show MongoDB data in Zendesk Support
When an agent opens a ticket, FactBranch loads fresh customer data from your MongoDB database and displays it in the ticket sidebar.
Coming soon
Secure your place on the list today and get an invite as soon as we start the private beta for MongoDB data in Zendesk Support.
Companies of all sizes and from around the world love FactBranch.
Search by Zendesk ticket fields
- Email address
- Phone number
- Custom ticket fields
FactBranch extracts requester email, phone number and all custom fields from your Zendesk Support tickets. Use placeholders in your MongoDB query to access these fields in your query and construct WHERE-clauses.
Get started in 3 easy steps
Connect FactBranch to your MongoDB database
Our setup wizard helps you connect to your database.
Tell FactBranch what to display in Zendesk
Install the FactBranch app in Zendesk
Let FactBranch push query results into ticket fields
Coming soon
Secure your place on the list today and get an invite as soon as we start the private beta for MongoDB data in Zendesk Support.
FactBranch loads fresh data for every request
FactBranch runs your query every time an agent opens a ticket to get the freshest data directly from your MongoDB database. There are no caching or syncing intervals with FactBranch.
GDPR and CCPA ready
We never store any of your data on our servers and we provide the documentation necessary to comply with privacy laws. Learn more about how we handle your data.
Coming soon
Secure your place on the list today and get an invite as soon as we start the private beta for MongoDB data in Zendesk Support.