Data sources
showWhen an agent opens a ticket, FactBranch loads fresh customer data from your MongoDB database and displays it in the ticket sidebar.
If you tell us your email address, we'll email you immediately when FactBranch can show MongoDB data in Zendesk Support.
Companies of all sizes and from around the world love FactBranch.
FactBranch extracts requester email, phone number and all custom fields from your Zendesk Support tickets. Use placeholders in your MongoDB query to access these fields in your query and construct WHERE-clauses.
Our setup wizard helps you connect to your database.
If you tell us your email address, we'll email you immediately when FactBranch can show MongoDB data in Zendesk Support.
FactBranch runs your query every time an agent opens a ticket to get the freshest data directly from your MongoDB database. There are no caching or syncing intervals with FactBranch.
We never store any of your data on our servers and we provide the documentation necessary to comply with privacy laws. Learn more about how we handle your data.
If you tell us your email address, we'll email you immediately when FactBranch can show MongoDB data in Zendesk Support.