Show MongoDB data in Zendesk Support

When an agent opens a ticket, FactBranch loads fresh customer data from your MongoDB database and displays it in the ticket sidebar.

Coming soon

Secure your place on the list today and get an invite as soon as we start the private beta for MongoDB data in Zendesk Support.

Companies of all sizes and from around the world love FactBranch.

Search by Zendesk ticket fields

  • Email address
  • Phone number
  • Custom ticket fields

FactBranch extracts requester email, phone number and all custom fields from your Zendesk Support tickets. Use placeholders in your MongoDB query to access these fields in your query and construct WHERE-clauses.

Get started in 3 easy steps

1

Connect FactBranch to your MongoDB database

Our setup wizard helps you connect to your database.

2

Tell FactBranch what to display in Zendesk

3

Install the FactBranch app in Zendesk

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Let FactBranch push query results into ticket fields

Coming soon

Secure your place on the list today and get an invite as soon as we start the private beta for MongoDB data in Zendesk Support.

FactBranch loads fresh data for every request

FactBranch runs your query every time an agent opens a ticket to get the freshest data directly from your MongoDB database. There are no caching or syncing intervals with FactBranch.

GDPR and CCPA ready

Coming soon

Secure your place on the list today and get an invite as soon as we start the private beta for MongoDB data in Zendesk Support.