Data sources
showWhen an agent opens a ticket, FactBranch loads fresh customer data from your MySQL database and displays it in the ticket sidebar.
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Companies of all sizes and from around the world love FactBranch.
FactBranch extracts requester email, phone number and all custom fields from your Zendesk Support tickets. Use placeholders in your MySQL query to access these fields in your query and construct WHERE-clauses.
Our setup wizard helps you connect to your database.
Write the SQL query and design the output.
Tutorials and documentation that help you connect FactBranch to MySQL and display the results in Zendesk Support.
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FactBranch runs your query every time an agent opens a ticket to get the freshest data directly from your MySQL database. There are no caching or syncing intervals with FactBranch.
We never store any of your data on our servers and we provide the documentation necessary to comply with privacy laws. Learn more about how we handle your data.
Your 14-day trial is free and you don't need a credit card to sign up.