Data sources
show
Show MySQL data in Zendesk Support
When an agent opens a ticket, FactBranch loads fresh customer data from your MySQL database and displays it in the ticket sidebar.
Your 14-day trial is free and you don't need a credit card to sign up.
Companies of all sizes and from around the world love FactBranch.
Search by Zendesk ticket fields
- Email address
- Phone number
- Custom ticket fields
FactBranch extracts requester email, phone number and all custom fields from your Zendesk Support tickets. Use placeholders in your MySQL query to access these fields in your query and construct WHERE-clauses.
Get started in 3 easy steps
Connect FactBranch to your MySQL database
Our setup wizard helps you connect to your database.
Tell FactBranch what to display in Zendesk
Write the SQL query and design the output.
Install the FactBranch app in Zendesk
Let FactBranch push SQL results into ticket fields
Helpful resources
Tutorials and documentation that help you connect FactBranch to MySQL and display the results in Zendesk Support.
Your 14-day trial is free and you don't need a credit card to sign up.
FactBranch loads fresh data for every request
FactBranch runs your query every time an agent opens a ticket to get the freshest data directly from your MySQL database. There are no caching or syncing intervals with FactBranch.
GDPR and CCPA ready
We never store any of your data on our servers and we provide the documentation necessary to comply with privacy laws. Learn more about how we handle your data.
Your 14-day trial is free and you don't need a credit card to sign up.