Show PostgreSQL data in Zendesk Support

When an agent opens a ticket, FactBranch loads fresh customer data from your PostgreSQL database and displays it in the ticket sidebar.

Connect Zendesk Support to PostgreSQL

Your 14-day trial is free and you don't need a credit card to sign up.

Companies of all sizes and from around the world love FactBranch.

Search by Zendesk ticket fields

  • Email address
  • Phone number
  • Custom ticket fields

FactBranch extracts requester email, phone number and all custom fields from your Zendesk Support tickets. Use placeholders in your PostgreSQL query to access these fields in your query and construct WHERE-clauses.

Get started in 3 easy steps

1

Connect FactBranch to your PostgreSQL database

Our setup wizard helps you connect to your database.

2

Tell FactBranch what to display in Zendesk

Write the SQL query and design the output.

3

Install the FactBranch app in Zendesk

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Let FactBranch push SQL results into ticket fields

Watch us connect Zendesk to a PostgreSQL database with FactBranch in this 30 second video.

Helpful resources

Tutorials and documentation that help you connect FactBranch to PostgreSQL and display the results in Zendesk Support.

Start your free FactBranch trial

Your 14-day trial is free and you don't need a credit card to sign up.

FactBranch loads fresh data for every request

FactBranch runs your query every time an agent opens a ticket to get the freshest data directly from your PostgreSQL database. There are no caching or syncing intervals with FactBranch.

GDPR and CCPA ready

Get started with FactBranch today

Your 14-day trial is free and you don't need a credit card to sign up.