Microsoft SQL Server in Zendesk

How to display data from your SQL Server database in Zendesk next to the ticket using FactBranch.

This guide explains how to create a Microsoft SQL Server connection in FactBranch, how to write an SQL query in the FactBranch SQL editor, how to test the query and how to design the output you want to show to your agents in Zendesk.

Here are the three simple steps to connect FactBranch to your SQL Server database or your Azure SQL database. Start with connecting FactBranch to your SQL Server database.

Create a connection

Connect to your SQL Server database.

Write and test a query in FactBranch

Use the FactBranch SQL editor to write SQL Server queries.

Design the output

Define how the data is displayed in the Zendesk app.

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Create a connection

Write and test a query in FactBranch

Design the output

New features, customer support tips, CRM insights