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MySQL in Zendesk

How to display data from your MySQL database in Zendesk next to the ticket using FactBranch.

This article describes the old way of doing things in FactBranch

You are probably looking for the docs of FactBranch's new data pipeline tool - especially the article on how to connect to a MySQL database.

This guide explains how to create a MySQL connection in FactBranch, how to write an SQL query in the FactBranch SQL editor, how to test the query and how to design the output you want to show to your agents in Zendesk.

Here are the three simple steps to connect FactBranch to your MySQL database. Start with connecting FactBranch to your MySQL database.

Create a connection

Connect to your MySQL database.

Write and test a query in FactBranch

Use the FactBranch SQL editor to write MySQL queries.

Design the output

Define how the data is displayed in the Zendesk app.