From MySQL, PostgreSQL, MS SQL Server or your JSON-API.
Use our Zendesk app or push data into Zendesk fields.
How does FactBranch get customer data into the ticket? There are two different options:
When a ticket is created, FactBranch looks up customer data and saves the results directly into ticket fields. Ready for your agents and for your reports in Zendesk Explore.
When an agent opens a ticket, FactBranch loads the customer info from your database or your JSON API and displays it in the ticket sidebar. For this you'll have to install our app from the Zendesk Marketplace.
Learn how to connect FactBranch to your database, spreadsheet or API and how to use the FactBranch Designer to lay out the results in the Zendesk app.
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At FactBranch you always have a direct line to an engineer who will be able to help you. Do you have any questions so far? Email us at firstname.lastname@example.org.
FactBranch complies with GDPR and CCPA. In short, we never store any of your data unless you explicitly tell us to. Learn more about how we handle your and your customers’ data.