Data sources
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Show data from a JSON API in Freshdesk
When an agent opens a ticket, FactBranch loads fresh customer data from your JSON API and displays it in the ticket sidebar.
Coming soon
Secure your place on the list today and get an invite as soon as we start the private beta for JSON API data in Freshdesk.
Companies of all sizes and from around the world love FactBranch.
Search by Freshdesk fields
- Email address
- Phone number
- Custom fields
FactBranch extracts email, phone number and all custom fields from your Freshdesk data. When FactBranch requests data from your API, you have access to all these fields.
Get started in 3 easy steps
Build a compatible JSON API
Add your JSON API endpoint in FactBranch
Install the FactBranch app in Freshdesk
Helpful resources
Tutorials and documentation that help you connect FactBranch to a JSON API and display the results in Freshdesk.
Coming soon
Secure your place on the list today and get an invite as soon as we start the private beta for JSON API data in Freshdesk.
FactBranch loads fresh data for every request
FactBranch runs your query every time a user opens our app in Freshdesk to get the freshest data directly from your JSON API . There are no caching or syncing intervals with FactBranch.
GDPR and CCPA ready
We never store any of your data on our servers and we provide the documentation necessary to comply with privacy laws. Learn more about how we handle your data.
Coming soon
Secure your place on the list today and get an invite as soon as we start the private beta for JSON API data in Freshdesk.