Show data from a JSON API in Freshdesk

When an agent opens a ticket, FactBranch loads fresh customer data from your JSON API and displays it in the ticket sidebar.

Coming soon

Secure your place on the list today and get an invite as soon as we start the private beta for JSON API data in Freshdesk.

Companies of all sizes and from around the world love FactBranch.

Search by Freshdesk fields

  • Email address
  • Phone number
  • Custom fields

FactBranch extracts email, phone number and all custom fields from your Freshdesk data. When FactBranch requests data from your API, you have access to all these fields.

Get started in 3 easy steps

1

Build a compatible JSON API

2

Add your JSON API endpoint in FactBranch

3

Install the FactBranch app in Freshdesk

Helpful resources

Tutorials and documentation that help you connect FactBranch to a JSON API and display the results in Freshdesk.

Coming soon

Secure your place on the list today and get an invite as soon as we start the private beta for JSON API data in Freshdesk.

FactBranch loads fresh data for every request

FactBranch runs your query every time a user opens our app in Freshdesk to get the freshest data directly from your JSON API . There are no caching or syncing intervals with FactBranch.

GDPR and CCPA ready

Coming soon

Secure your place on the list today and get an invite as soon as we start the private beta for JSON API data in Freshdesk.