Show data from a JSON API in Freshdesk

When an agent opens a ticket, FactBranch loads fresh customer data from your JSON API and displays it in the ticket sidebar.

Coming soon

If you tell us your email address, we'll email you immediately when FactBranch can show JSON API data in Freshdesk.

Companies of all sizes and from around the world love FactBranch.

Search by Freshdesk fields

  • Email address
  • Phone number
  • Custom fields

FactBranch extracts email, phone number and all custom fields from your Freshdesk data. When FactBranch requests data from your API, you have access to all these fields.

Get started in 3 easy steps

1

Build a compatible JSON API

2

Add your JSON API endpoint in FactBranch

3

Install the FactBranch app in Freshdesk

Coming soon

If you tell us your email address, we'll email you immediately when FactBranch can show JSON API data in Freshdesk.

FactBranch loads fresh data for every request

FactBranch runs your query every time a user opens our app in Freshdesk to get the freshest data directly from your JSON API . There are no caching or syncing intervals with FactBranch.

GDPR and CCPA ready

Coming soon

If you tell us your email address, we'll email you immediately when FactBranch can show JSON API data in Freshdesk.