Data sources
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When an agent opens a ticket, FactBranch loads fresh customer data from your Microsoft SQL Server database and displays it in the ticket sidebar.
If you tell us your email address, we'll email you immediately when FactBranch can show Microsoft SQL Server data in Freshdesk.
Companies of all sizes and from around the world love FactBranch.
FactBranch extracts email, phone number and all custom fields from your Freshdesk data. Use placeholders in your SQL Server query to access these fields in your query and construct WHERE-clauses.
Our setup wizard helps you connect to your database.
Write the SQL query and design the output.
If you tell us your email address, we'll email you immediately when FactBranch can show Microsoft SQL Server data in Freshdesk.
FactBranch runs your query every time a user opens our app in Freshdesk to get the freshest data directly from your SQL Server database. There are no caching or syncing intervals with FactBranch.
We never store any of your data on our servers and we provide the documentation necessary to comply with privacy laws. Learn more about how we handle your data.
If you tell us your email address, we'll email you immediately when FactBranch can show Microsoft SQL Server data in Freshdesk.
