Show MySQL data in Freshdesk

When an agent opens a ticket, FactBranch loads fresh customer data from your MySQL database and displays it in the ticket sidebar.

Coming soon

Secure your place on the list today and get an invite as soon as we start the private beta for MySQL data in Freshdesk.

Companies of all sizes and from around the world love FactBranch.

Search by Freshdesk fields

  • Email address
  • Phone number
  • Custom fields

FactBranch extracts email, phone number and all custom fields from your Freshdesk data. Use placeholders in your MySQL query to access these fields in your query and construct WHERE-clauses.

Get started in 3 easy steps

1

Connect FactBranch to your MySQL database

Our setup wizard helps you connect to your database.

2

Tell FactBranch what to display in Freshdesk

Write the SQL query and design the output.

3

Install the FactBranch app in Freshdesk

Helpful resources

Tutorials and documentation that help you connect FactBranch to MySQL and display the results in Freshdesk.

Coming soon

Secure your place on the list today and get an invite as soon as we start the private beta for MySQL data in Freshdesk.

FactBranch loads fresh data for every request

FactBranch runs your query every time a user opens our app in Freshdesk to get the freshest data directly from your MySQL database. There are no caching or syncing intervals with FactBranch.

GDPR and CCPA ready

Coming soon

Secure your place on the list today and get an invite as soon as we start the private beta for MySQL data in Freshdesk.